Privacy & Cookies Policy

We receive the name, email, phone number, billing and delivery details, order details and messages you provide. A gift order may include the recipient’s name, address and phone number. A custom enquiry may include your event date, budget, artwork, reference images, messages and presentation preferences. Share only the information needed for the enquiry and make sure you are permitted to give us another person’s details.

Shopify and enabled store tools may also collect device and browser details, IP address, referral information and activity such as product views, cart actions and checkout events. Payment providers process the details needed to complete payments. We receive payment status and transaction information needed to manage the order.

We use information to respond to enquiries, prepare quotes, confirm specifications, fulfil and deliver orders, process payments and refunds, and handle complaints. We also use information as necessary for store security, fraud prevention, recordkeeping and legal obligations. Where consent is required for optional analytics, advertising or marketing, we rely on your consent.

We use any allergy-related information you voluntarily share only to respond to the relevant enquiry and assess the order where permitted. Please share only what is necessary for that purpose. Use Contact Us if you need a suitable way to discuss a sensitive request.

We share information needed to provide the service with Shopify, payment providers, couriers, communication and hosting providers, and suppliers involved in an agreed custom order. A courier receives the delivery details needed for handover. A design supplier receives only the specifications or artwork needed for its work. We may disclose information to professional advisers or authorities where permitted or required by law.

Providers may process information outside the UAE. We apply the transfer safeguards or other permitted conditions required by applicable law. Use Contact Us to ask about processing locations or safeguards. Shopify also explains its own handling of consumer data in its Consumer Privacy Policy.

Essential tools support the cart, checkout, security and your privacy choices. Preference tools may store settings in your browser. If the wishlist is enabled, saved items are stored in that browser and can be removed there or by clearing the site’s data.

Analytics and advertising tools may measure site use, campaign performance and conversions, and help tailor advertising. Where enabled, these may include Google analytics or advertising tools, Meta Pixel, Snap Pixel and TikTok Pixel. Depending on your choices and the integration, the tools may receive device identifiers, browsing and purchase events, and contact identifiers used for matching. A hashed identifier can still be personal information.

Where cookie controls are provided, use them to accept, reject or change optional categories. You can also clear cookies or limit them in your browser. Blocking essential cookies may affect the cart or checkout. For help with your choices or to object to marketing, use Contact Us.

We use your contact details to respond to you and to send messages relating to your order or enquiry, including delivery arrangements. We send promotional messages where permitted and obtain any consent that is required. You can unsubscribe using the option in the message or use Contact Us. Choosing WhatsApp or another third-party messaging channel also means that service handles your messages under its own privacy terms.

We keep order, payment and complaint records for as long as needed to provide the service, satisfy legal and accounting obligations and resolve claims. We keep enquiry material for the relevant enquiry or order and any follow-up that requires it. When information is no longer needed for these purposes, we delete or de-identify it where appropriate. We restrict access to information and use safeguards appropriate to the type of data and its purpose.

Depending on applicable law, you can ask about how we process your information, request access, correction, deletion, restriction or transfer, object to certain uses or automated decisions, and withdraw consent for processing that relies on it. Some records may need to be retained where the law permits or requires it. You can also raise a concern with the competent data protection authority.

Submit your request through Contact Us and tell us what you would like us to do. We may ask for proportionate verification to protect your information and will respond within the time required by applicable law.

The store is intended for people who can lawfully place an order. Adults arranging gifts or celebrations for children should share only the details necessary to fulfil the order. We update this notice when our practices change and publish the current version on this page.