Delivery Policy

We deliver to addresses in the United Arab Emirates. Standard UAE delivery is free on orders of AED 500 or more. The delivery charge, if applicable, is shown at checkout before you place your order. For a custom order that requires special handling or venue arrangements, we confirm the delivery terms and any separate service charges in your written quote before you accept it.

Allow 2–3 business days for standard orders. If you need delivery by a particular date or time, ask us to confirm availability before ordering. An order-specific schedule we confirm with you takes priority over the general estimate. Public holidays and service interruptions may affect availability.

For custom work, we confirm a delivery date or window in writing after reviewing your quantity, design, approval schedule and venue requirements. A date entered in an enquiry form is a request. Tell us the event date, the latest useful delivery time and any venue access restrictions so we can assess what is possible.

Please provide the full address, building and unit details, and a number we can use to coordinate delivery. If the order is a gift, provide only the recipient details needed for the handover. Let us know promptly if the address or contact details change.

Arrange for someone to receive the order. We leave fresh chocolate unattended only when we have agreed to a suitable location with you. Once received, move it away from direct sunlight and heat, and follow the storage and shelf-life instructions for your selection.

If we cannot reach the recipient or access the address, we will try to arrange another handover. Redelivery depends on the condition of the chocolate and the delivery schedule. If an incorrect address or missed handover within your control causes extra costs, we explain any reasonable charge and seek your agreement before arranging a new delivery. We cover the cost of correcting our own delivery error.

If we expect a material delay, we will contact you to discuss the available options. If a delay makes the order unusable for its agreed purpose, contact us promptly. See our Changes, Cancellations & Refunds Policy for the remedies that may apply.

If your order arrives melted, damaged, incomplete or different from what was agreed, use Contact Us with your order number, a brief description and photos if available. Reporting on the delivery day helps us investigate fresh food issues. It is not a condition for exercising a right under UAE law. Do not consume chocolate you suspect is unsafe.